FAQ's

Frequently Asked Question

When the Courts are open?

Each day from 8.00am to 8.00 pm or during daylight hours. Some courts may be booked for coaching, club activity or event.

How do I join?

Visit our membership page. Payment is made online and the charge is £36 for one year for unlimited games per household. Courts must be booked in advance online.

Do I have to be a resident of Newbury to join?

No, anyone can join.

I only want to play once or twice, what can I do?

We offer pay to play Tennis charged at £6 per hour per court. Simply register, book and pay for your court hour and enter the access code detailed on your confirmation email at the gate.

How do I add members of my household to my account?

Go to your account, member info and click add member, then just enter their name/email address. If you have any problems give us a call during office hours and we can help you with this. 

If I have purchased an annual membership am I tied into a contract?

No. You initially pay for 1 year’s 'membership' and, if you want to carry on using the courts after that, pay for each year's renewal as you go.

If I have joined online for a year when does my membership start?

The membership will be activated when you register your email address and create a password for a booking account online.

What happens if I join halfway through the year? Do I get a reduced fee to pay?

No, there is no reduced fee. From the time you activate your account that is when your full year starts. 

Once I have joined can I relinquish part way through my year?  

No, once you have joined and paid for your card this will last a year and not be part refunded for any reason.

Is coaching available?

We hope to have coaching available in the next year. Please refer to our Coaching page for more information.

Can I hire equipment?

Unfortunately we do not offer that facility.

How do I cancel a booking?

You can cancel your booking online. If you have any problems please give us a call on 01635 35486 during office hours (Mon- Fri 9am-4:30pm). Out of courtesy please cancel as soon as you know so others can play.

Are the tennis courts accessible?

At Victoria Park, Newbury, the tennis courts are accessible by wheelchair through the usual gate entrance.

If I see damage to the courts or anti-social behaviour who should I tell?

If you notice the courts are damaged or unsafe please contact us on 01635 35486 so we can investigate and arrange repairs.

If you witness anti-social behaviour on courts from users that is not in keeping with those set out in the terms and conditions, please also report this on the number above so users can be addressed and appropriate action taken.

If you have a problem with anti-social behaviour outside office hours then please call 101.

 

 

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